Exclusive Extras

Grand Class


Providing those little details that make all the difference, Pullmantur’s Grand Class offers Empress and Sovereign guests staying in certain suites exclusive advantages both while still in port and aboard the ship. The categories for which the Pullmantur Grand Class service is included are Royal Suites and Deluxe Balcony Suites on the Empress; Royal Suites, Deluxe Balcony Suites and Grand Balcony Suites on the Sovereign. The exclusive extras provided by Grand Class include:

Personalised check-in on day of embarkation with:

  • Priority boarding
  • Exclusive service desk for Grand Class customers
  • Complimentary Cava, water and juice service
  • Assistance during boarding and accompaniment to the cabin

Premium amenities in Cabin:

  • Bottle of premium Cava and fruit on arrival
  • Lavazza coffee & tea machine
  • Premium toiletries and accessories
  • Dressing gown and slippers
  • Pillow menu
  • Free room service (Food/Drink)
  • Free ironing service for Gala Night suits and dresses
  • Canapés or sweets every day in the cabin

Exclusive on board benefits:

  • Pullmantur Grand Class Hostess, for personalised attention
  • Pullmantur Grand Class Welcome Desk
  • Free internet per cabin. Consult time.
  • 2 coupons per day to use in the Casino Del Mar
  • Daily express disembarkation
  • Cocktail and welcome snacks in the Wú Restaurant Fusion & Bar Lounge*

Guaranteed Excursion Choices:

  • Guaranteed bookings, itinerary dependent
  • Priority Gangway access when returning to the ship in every port

Priority Dining:

  • Pre-assignment of table in the best area of the main restaurant
  • Guarantee of table availability in the dinner sitting selection
  • Booked table in the main restaurant for breakfast
  • Personalised souvenir menu from the Gala Night signed by the chef and the captain

Priority Disembarkation:

  • Personalised disembarkation letter
  • Priority disembarkation
  • Assistance during disembarkation

The Waves Yacht Club


Exclusive to Monarch sailings, the Waves Yacht Club offers a number of privileged advantages for passengers staying in a Royal Suite, Deluxe Balcony Suite and Grand Balcony cabins. Anyone staying in a Junior Suite can also purchase a pass at additional cost. The benefits offered by the WAVES Yacht Club include:

Personalised check-in on day of embarkation with:

  • Exclusive counter for Waves customers
  • Priority boarding

Premium amenities in Cabin:

  • Bottle of premium Cava and fruit on arrival
  • Lavazza coffee and tea machine
  • Premium toiletries and accessories
  • Dressing gown and slippers
  • Personalised Logbook
  • Pillow menu
  • Free room service (Food/Drink)
  • Canapés or sweets every day in the cabin
  • Free ironing service for Gala Night suits and dresses
  • Free internet

Access to the Waves Yacht Club*:

  • Free internet
  • Free Lavazza Coffee, fruit juices, cans of soda, beers, wines and cocktails
  • Mini buffet including breakfast, lunch, dinner, snacks and drinks throughout the day.

Exclusive on board benefits:

  • Waves Club Hostess for personalised service
  • Special card to access your cabin and the club
  • Waves Yacht Club Welcome Desk
  • Casino Match Play
  • Daily express disembarkation
  • Priority gangway access when returning to the ship in every port

Priority Dining:

  • Pre-assignment of table in the best area of the main restaurant
  • Guarantee of table availability in the dinner sitting selection
  • Booked table in the main restaurant for breakfast
  • Personalised souvenir menu for the Gala Night signed by the chef and the captain

Priority Disembarkation:

  • Personalised disembarkation letter
  • Assistance during disembarkation

* Located on Deck 12. Open 7.00am - 00.00am

Service Prestige and Service Luxe


On all of our Zenith and Horizon sailings we offer special Prestige and Luxe services to guests staying in certain cabin categories. These grades are Royal Suites, Royal Balcony Suites, Junior Suites and Junior Balcony Suites for Service Luxe and Outside Deluxe Balcony Cabins for Service Prestige. The additional extras offered by both of these services are listed below.

Service Luxe:


On the day of embarkation:

  • Personalised check-in
  • Exclusive counter for customers
  • Priority boarding

In the cabin:

  • Bottle of premium Cava and fruit
  • Lavazza coffee and tea machine
  • Premium toiletries and accessories
  • Dressing gown and slippers
  • Pillow menu
  • Free room service (food/drink)
  • Canapés or sweets every day
  • Free ironing service for Gala Night suits and dresses

Excursions:

  • Administration and private talk
  • Priority gangway access when returning to the ship in each port

On board:

  • Service Luxe Hostess
  • Welcome desk
  • Free internet per cabin during certain times
  • Casino Match Play per day
  • Daily express disembarkation

In the restaurant:

  • Pre-assignment of table in the best area of the main restaurant
  • Booked table in the main restaurant for breakfast
  • Personalised souvenir menu from the Gala Night signed by the chef and captain

Disembarkation:

  • Priority and assistance during disembarkation
  • Personalised disembarkation letter

Service Prestige:


On the day of embarkation:

  • Personalised check-in
  • Exclusive counter for customers
  • Priority boarding

In the cabin:

  • Bottle of premium Cava
  • Premium toiletries and accessories
  • Dressing gown and slippers
  • 50% off room service

Excursions:

  • Administration and private talk
  • Priority gangway access when returning to the ship in each port

On board:

  • Service Prestige Hostess
  • Welcome desk
  • Casino Match Play per cruise
  • Daily express disembarkation

In the restaurant:

  • Personalised souvenir menu from the Gala Night signed by the chef and captain

Disembarkation:

  • Priority and assistance during disembarkation
  • Personalised disembarkation letter